Privacy Policy for The Mayfair Melodists

At The Mayfair Melodists, we are committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, disclose, and protect the information you provide to us when you interact with our online platform and services related to bespoke musical entertainment and event management.

Information We Collect

We collect various types of information from and about users of our service, including:

• Personal Identification Information: Name, postal address, email address, telephone number, and payment information (e.g., credit card details) when you book our services, make inquiries, or engage in contracts with us.
• Event-Specific Information: Details pertaining to your event, such as date, time, venue, type of event, musical preferences, special requests, and guest numbers, which are necessary for us to provide tailored services.
• Commercial Information: Records of services purchased or considered, and customer service interactions.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Usage Data: Information about how you use our online platform, products, and services.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage the bespoke musical entertainment and event management services you request, including arranging musical acts, coordinating events, and managing venue logistics.
• To process your transactions and manage your accounts.
• To communicate with you about your inquiries, bookings, and service updates.
• To improve our services, online platform, and customer experience.
• For internal record keeping, administrative purposes, and to comply with legal obligations.
• To send you promotional communications about our services, offers, and news that we believe may be of interest to you, where you have provided consent for us to do so.

Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, IT service providers, and venue partners. These third parties are contractually obligated to protect your information and may only use it for the purposes for which it was disclosed.
• Professional Advisors: We may disclose your information to our professional advisors, such as lawyers, accountants, and insurers, where necessary for legal or financial purposes.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal information from accidental loss, unauthorised access, use, alteration, and disclosure. These measures include data encryption, access controls, and regular security assessments. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Under data protection laws, you have certain rights regarding your personal information, including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new privacy policy on this page and updating the "last updated" date.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

The Mayfair Melodists

14 Burlington Arcade,

Mayfair, London, Greater London, W1J 0PU

United Kingdom